IT Resume

Work Experience

Green Media, LLC, Shepherdstown WV
Owner, Website Designer, Web Marketer, IT Technician
•    Design, build and maintain websites for various small businesses
•    Design, build and own websites that generate passive income
•    Some computer repair and small network setup


Berkeley County Schools, Research & Technology Department, Martinsburg, WV
Research & Technology Intern
•    Computer installation, repair, and network troubleshooting at 20+ schools
•    Resolved 3-5 trouble tickets daily at different locations
•    New computer deployment at the new Spring Mills High School
•    Cat 5 & Cat 6 cabling, wiring of wall plates & jacks in 30+ classrooms
•    Installed Wi-fi routers, access points, and audio speakers in 10+ classrooms
•    Helped install Smartboards in 10+ classrooms


Eagle Web Tech LLC, Martinsburg, WV
IT Technician / Web Designer
•    Computer diagnostics, hardware troubleshooting, repair and upgrades
•    Wireless and wired network setup, support & troubleshooting
•    Mobile IT support, troubleshooting, gadget setup, application tutoring
•    Designed and built more than 10 websites for clients using WordPress & CSS
•    Designed and built the company website,


Professional Staffing Inc. for Florida Hospital Orlando, Orlando, FL
Enterprise Deployment Contractor
•    Enterprise deployment of more than 200 new computers, laptops, and printers
•    Set up 100+ new workstations including brackets to mount the computers
•    Installed, networked, and configured 100+ new computers in a newly built wing of the hospital
•    Installed and configured 10+ network printers


GC Services for Sprint PCS, Huntington, WV
Collections Call Center Representative
•    Handled collections calls from Sprint customers and some customer service
•    Collected more than $1,000 in payments daily on delinquent Sprint accounts
•    Utilized Citrix MetaFrame XP to manage Sprint customer records, Huntington, WV
Customer Service Representative
•    Provided outstanding customer service to customers via email and telephone
•    Successfully resolved dozens of calls and emails from customers daily
•    Received extensive and ongoing customer service training from the world’s most customer-centric company


ClientLogic Corporation for Iomega and Bellsouth, Huntington, WV
Technical Support Agent
•    Provided technical support by phone to Iomega customers
•    Troubleshoot Iomega hardware such as Zip drives and CD writers
•    Decide whether or not to replace a product based on warranty coverage
•    Provided technical support by phone to Bellsouth DSL internet customers
•    Diagnose customer issues and determine an appropriate solution
•    Decide whether or not to send a technician or new DSL modem to the customer’s location


Marketing & Research Resources Inc, Frederick, MD
Phone Center Supervisor
•    Call center supervisor for market research telephone surveys
•    Trained the call center staff to conduct interviews by phone
•    Monitored phone calls and evaluated employee performance
•    Gave feedback to employees to aid further improvement
•    Compiled and submitted daily performance reports



Blue Ridge CTC, Martinsburg, WV
• Associate Degree, Information Technology
• Associate Degree, Board of Governors

CompTIA Security+ Certification
CompTIA Network+ Certification
CompTIA A+ Certification, Depot Technician

Marshall University, Huntington, WV, Completed 3 years
Major: Journalism
Minor: Spanish


Special Skills

•    Specialize in PC hardware troubleshooting & maintenance, Desktop support, Networking, Network printers, Custom PC builds, WordPress, Android
•    Proficient with Windows Server 2008 / 8 / 7 / Vista / XP,  Active Directory, MS Office Suite, VMWare, TCP/IP, HTML, CSS, Apple iOS,  MacOS
•    Familiar with Linux, PHP, JavaScript, Remote Desktop, photo & video editing
•    Fluent Spanish speaker
•    Tested in the 97th percentile for English grammar and vocabulary at Marshall University School of Journalism