Work Experience
Green Media, LLC, Shepherdstown WV
Owner, Website Designer, Web Marketer, IT Technician
• Design, build and maintain websites for various small businesses
• Design, build and own websites that generate passive income
• Some computer repair and small network setup
Berkeley County Schools, Research & Technology Department, Martinsburg, WV
Research & Technology Intern
• Computer installation, repair, and network troubleshooting at 20+ schools
• Resolved 3-5 trouble tickets daily at different locations
• New computer deployment at the new Spring Mills High School
• Cat 5 & Cat 6 cabling, wiring of wall plates & jacks in 30+ classrooms
• Installed Wi-fi routers, access points, and audio speakers in 10+ classrooms
• Helped install Smartboards in 10+ classrooms
Eagle Web Tech LLC, Martinsburg, WV
IT Technician / Web Designer
• Computer diagnostics, hardware troubleshooting, repair and upgrades
• Wireless and wired network setup, support & troubleshooting
• Mobile IT support, troubleshooting, gadget setup, application tutoring
• Designed and built more than 10 websites for clients using WordPress & CSS
• Designed and built the company website, EagleWebTech.com
Professional Staffing Inc. for Florida Hospital Orlando, Orlando, FL
Enterprise Deployment Contractor
• Enterprise deployment of more than 200 new computers, laptops, and printers
• Set up 100+ new workstations including brackets to mount the computers
• Installed, networked, and configured 100+ new computers in a newly built wing of the hospital
• Installed and configured 10+ network printers
GC Services for Sprint PCS, Huntington, WV
Collections Call Center Representative
• Handled collections calls from Sprint customers and some customer service
• Collected more than $1,000 in payments daily on delinquent Sprint accounts
• Utilized Citrix MetaFrame XP to manage Sprint customer records
Amazon.com, Huntington, WV
Customer Service Representative
• Provided outstanding customer service to customers via email and telephone
• Successfully resolved dozens of calls and emails from customers daily
• Received extensive and ongoing customer service training from the world’s most customer-centric company
ClientLogic Corporation for Iomega and Bellsouth, Huntington, WV
Technical Support Agent
• Provided technical support by phone to Iomega customers
• Troubleshoot Iomega hardware such as Zip drives and CD writers
• Decide whether or not to replace a product based on warranty coverage
• Provided technical support by phone to Bellsouth DSL internet customers
• Diagnose customer issues and determine an appropriate solution
• Decide whether or not to send a technician or new DSL modem to the customer’s location
Marketing & Research Resources Inc, Frederick, MD
Phone Center Supervisor
• Call center supervisor for market research telephone surveys
• Trained the call center staff to conduct interviews by phone
• Monitored phone calls and evaluated employee performance
• Gave feedback to employees to aid further improvement
• Compiled and submitted daily performance reports
Education
Blue Ridge CTC, Martinsburg, WV
• Associate Degree, Information Technology
• Associate Degree, Board of Governors
CompTIA Security+ Certification
CompTIA Network+ Certification
CompTIA A+ Certification, Depot Technician
Marshall University, Huntington, WV, Completed 3 years
Major: Journalism
Minor: Spanish
Special Skills
• Specialize in PC hardware troubleshooting & maintenance, Desktop support, Networking, Network printers, Custom PC builds, WordPress, Android
• Proficient with Windows Server 2008 / 8 / 7 / Vista / XP, Active Directory, MS Office Suite, VMWare, TCP/IP, HTML, CSS, Apple iOS, MacOS
• Familiar with Linux, PHP, JavaScript, Remote Desktop, photo & video editing
• Fluent Spanish speaker
• Tested in the 97th percentile for English grammar and vocabulary at Marshall University School of Journalism